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About Us McKean Foods are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at <scottishhaggis@maine.rr.com>
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping trolley. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept most major credit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet however please be advised that we cannot ship the product until all information has been processed.
Shipping And Handling As our on-line business continues to grow, we are constantly improving our method of despatch in order that our products arrive with our customers in perfect condition. Your haggis will arrive deep-chilled in a boxed & sealed insulated container. Within the container is a new type of "Ice-pack" which assists in ensuring that a low temperature is maintained throughout. For your information, the haggis may be stored under refrigeration, observing the "Use By" information on the label, or may be placed in a Home-Freezer on day of delivery and Used within 3 months of Date of Freezing. If for any reason you are concerned about delivery times, please contact us at (scottishhaggis@maine.rr.com).

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer and are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. If for any reason you are not satisfied please advise us immediately. We will endeavour to respond to your complaint within 5 working days, whereupon, we will organise for the return of your product in order that we can assess what went wrong and how we can improve. More importantly we will ensure that a full refund is made or, if preferred, a timely replacement is on its way to you at no extra cost. For contact details see "Reaching Us". - This does not affect your statutory rights as a consumer.
Reaching Us If you need to reach us, please email us on <scottishhaggis@maine.rr.com>.

Address

70 Gentanar Road

Balmore Industrial Estate

Glasgow G22 7XS

Scotland

UK

Tel: 0141 336 6543

http://www.scottishhaggis.com/

Privacy Policy Information collected is only that which is given at time of ordering. This information is only taken for contact, billing and delivery purposes and held in accordance with The Data Protection Act 1998. - McKean Foods do not disclose buyers information to third parties. - Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. - You may be Emailed with updated marketing material from McKean Foods. We will however strictly observe your wishes should you prefer not to receive Email and/or marketing material from McKean Foods. - The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. - Any concerns or particular requests you may have regarding privacy should be emailed to <scottishhaggis@maine.rr.com> - This does not affect your statutory rights as a consumer.
Returns Policy Insert your returns policy here. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms We regret that we are unable to despatch goods until full Credit Card details have been supplied and verified. Your credit card will be debited on day of despatch.
Returns Policy If for any reason you have received faulty or unacceptable goods, Mckean Foods where appropriate will undertake to have the products uplifted and replaced or a full refund given.